The View

About Us

Our mission is simple: to produce effective products that actually work, while ensuring exceptional value.

We've observed how some companies dilute their products in an attempt to cut costs, resulting in diminished performance. At ACTIVE, we firmly believe in formulating cleaning products that do what they say they will do. That's why we've purposely formulated our appliance cleaners and laundry supplies to maximize effectiveness but sold in bulk to save you money. 

At ACTIVE, we don't just stop at providing exceptional cleaning products. We are committed to building long-lasting relationships with our customers by offering top-notch customer service and support. Your satisfaction is our priority, and our dedicated team is always ready to assist you with any questions or concerns you may have.

Thank you for choosing ACTIVE as your trusted partner in maintaining a clean and vibrant home. We invite you to discover the power of our products and join the growing community of ACTIVE enthusiasts. 

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Return Policy

At ACTIVE, we strive to provide you with the highest quality products. However, we understand that sometimes a return may be necessary. Please review our return policy below:

  1. Eligibility of Returns: We accept returns of ACTIVE cleaning products within 30 days from the date of delivery. 
  2. Restocking Fees: We do not charge any restocking fees for returns of ACTIVE cleaning products. You will receive a full refund for the returned product.
  3. Return Shipping Cost: Customers are responsible for the costs associated with returning the product.
  4. Return Process: To initiate a return, please contact our customer support team at support@useactive.com. Please provide your order number and a detailed reason for the return. Our customer support team will provide you with further instructions on how to return the product.
  5. Refund Process: Once we receive the returned product and verify its condition, we will process your refund including any the original shipping costs. The refund will be issued to the original payment method used for the purchase. Please allow 2-3 days for the refund to reflect in your account.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you.